Terms & Conditions of Sale

Orders

All orders are subject to availability. Prices of products do not include shipping, VAT or import duties where these are applicable. Price and other information provided are subject to change without notice. While every effort is made to keep information provided up to date, MicroPharm will not be liable if errors should occur in such information.

When placing an order MicroPharm require a purchase order number, plus name and contact details of the purchaser. MicroPharm will also need a VAT number for customers in the European Union. UK customers that are VAT exempt need to fax an exemption certificate. If prices should be changed between the time of receipt of an order and dispatch, MicroPharm will contact you in advance.

Receipt of products

The products should be inspected immediately upon receipt. Notification of damage, shortages or defects should be given immediately by telephone, e-mail or fax.

Payment

Invoices should be paid in full no later than 30 days after the invoice date. If any part of an invoice remains unpaid after this time, MicroPharm will be entitled to charge the customer interest at a rate of 4% per year.

Title

MicroPharm retains ownership of any/all products supplied to its customers, until it receives full payment for the products. Risk of loss or damage to the products shall pass to the customer upon receipt of the products.

Return/replacement policy

Should any product not perform as described in the product literature, it will be replaced or a full refund will be given. The customer must notify MicroPharm within 30 days after the goods have been received to request a replacement, forwarding complete test data as requested by MicroPharm.

If the customer orders items incorrectly, MicroPharm will consider taking them back as long as they have been stored correctly and have not been opened or tampered with. Such orders may be subject to a 10% restocking charge. The cost of shipping is the customer's responsibility. Requests for returns must have prior authorization from MicroPharm, and be made within 7 days of receipt of the items. Items must be returned in the same or equivalent packaging as originally dispatched, and by an equivalent method of delivery.

Liability

PRODUCTS ARE FOR RESEARCH USE ONLY. THEY ARE NOT INTENDED FOR DIAGNOSTIC, THERAPEUTIC OR ANY IN VIVO USE IN HUMANS. MicroPharm will not be liable for any claims or applications not listed in the literature or the misuse of products. Information disclosed by MicroPharm should not be considered as a recommendation to use its products in violation of any patents. MicroPharm shall not be liable for its failure to perform any of its obligations resulting from circumstances beyond its reasonable control. Any claim relating to products shall be limited to replacement or refund of original purchase price paid.

General

Contracts and agreements with MicroPharm shall in all respects be governed by and interpreted in accordance with English law.

All users of the MicroPharm website are deemed to have accepted these Terms and Condition in their entirety.